Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM built into your device that lets you activate a mobile data plan without a physical SIM card. You simply scan a QR code or download a profile to get connected.

Question 2

How do I know if my device supports eSIM?

Accepted Answer

Most smartphones released since 2018 support eSIM, including iPhone XR/XS and newer, Samsung Galaxy S20+, Google Pixel 3+, and many more. Visit our Device Compatibility page for a full list and automatic detection.

Question 3

Can I use an eSIM alongside my regular SIM?

Accepted Answer

Yes! Most eSIM-compatible devices support Dual SIM, meaning you can keep your home SIM for calls/texts and use the eSIM for data while traveling. You can choose which SIM handles data in your device settings.

Question 4

How quickly will I receive my eSIM?

Accepted Answer

eSIMs are delivered digitally and are available immediately after purchase. You'll receive a QR code that you can scan to install the eSIM profile on your device right away.

Question 5

Should I set up my eSIM before traveling?

Accepted Answer

Yes, we strongly recommend installing your eSIM before you leave. You need a Wi-Fi or data connection to download the profile. Install it at home, then simply enable it when you arrive at your destination.

Question 6

How do I install my eSIM using the QR code?

Accepted Answer

Go to Settings > Cellular (iPhone) or Settings > Connections > SIM manager (Samsung) > Add eSIM. Choose "Scan QR Code" and scan the code provided in your order. Follow the on-screen prompts to complete the installation.

Question 7

Do I need Wi-Fi to install the eSIM?

Accepted Answer

Yes, you need an active internet connection (Wi-Fi or mobile data) to download and install the eSIM profile. That's why we recommend setting it up before your trip while you have a stable connection.

Question 8

Can I transfer my eSIM to another device?

Accepted Answer

eSIM profiles are typically tied to the device they're installed on and cannot be transferred. If you switch devices, you may need to purchase a new eSIM plan.

Question 9

Can I install multiple eSIMs on one device?

Accepted Answer

Yes, most modern devices can store multiple eSIM profiles. However, you can typically only have one eSIM active at a time (in addition to a physical SIM). Switch between them in your device settings.

Question 10

What happens if I delete my eSIM profile?

Accepted Answer

If you delete an eSIM profile, it's permanently removed from your device. You'll need to rescan the QR code to reinstall it. If you've already used all your scans, contact support for a replacement QR code.

Question 11

Why do I need to enable data roaming?

Accepted Answer

Our eSIMs connect through local partner networks in your destination country. Your device treats this as 'roaming' even though you're using your eSIM plan's included data. Without roaming enabled, your device will block the connection.

Question 12

Will I be charged extra for data roaming?

Accepted Answer

No! When you enable data roaming for your eSIM, you're only using the data included in your purchased plan. There are no surprise roaming charges. The roaming setting simply allows your eSIM to connect to local networks.

Question 13

How do I enable roaming on iPhone?

Accepted Answer

Go to Settings > Cellular > select your eSIM plan > toggle on Data Roaming. Also make sure your eSIM is set as the data line under Cellular Data. On iOS 16+, the path may be Settings > Cellular > SIMs > select eSIM.

Question 14

How do I enable roaming on Android?

Accepted Answer

Samsung: Settings > Connections > SIM manager > select eSIM > toggle on Data roaming. Pixel/Stock Android: Settings > Network & internet > SIMs > select eSIM > toggle on Roaming. Make sure your eSIM is selected for mobile data.

Question 15

How do I check which countries my plan covers?

Accepted Answer

You can view coverage details on the product page before purchasing or in your order details after purchase. Open the eSIM details modal on the Orders page to see all covered countries and networks.

Question 16

How do I check my remaining data?

Accepted Answer

Open the eSIM details from your Orders page. The modal shows your data usage, remaining balance, and plan expiration date. You can also check data usage in your device's cellular settings.

Question 17

What happens when my data plan expires?

Accepted Answer

When your plan expires or data runs out, the eSIM will stop providing data connectivity. You can purchase a new plan for the same destination. The expired eSIM profile can be removed from your device.

Question 18

Can I top up or extend my data plan?

Accepted Answer

Currently, plans cannot be topped up directly. If you run out of data, you can purchase a new eSIM plan for your destination. We recommend choosing a plan with enough data for your entire trip.

Question 19

Can I use my eSIM data as a hotspot?

Accepted Answer

Hotspot/tethering availability depends on the specific plan and destination network. Some plans support hotspot use, while others may restrict it. Check the plan details before purchasing if hotspot is important to you.

Question 20

What speeds can I expect?

Accepted Answer

Most plans provide 4G/LTE speeds where available, with some destinations offering 5G. Actual speeds depend on the local network, your location, and network congestion. Some plans may throttle speeds after a certain data threshold.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment processor. You can also save your card for faster future purchases.

Question 22

What is your refund policy?

Accepted Answer

Unused, unactivated eSIMs may be eligible for a refund within 90 days of purchase. Once an eSIM has been activated (QR code scanned and profile installed), it is generally non-refundable. See our full Refund Policy for details.

Question 23

Where can I see my purchase history?

Accepted Answer

All your purchases are available on the Orders page after logging into your account. Each order shows the plan details, purchase date, status, and eSIM information.

Question 24

Is it safe to save my card on your site?

Accepted Answer

Yes, your payment information is securely handled by Stripe, a PCI Level 1 certified payment processor. We never store your full card details on our servers. Saving a card simply stores a secure token for future use.

Question 25

What currency are prices in?

Accepted Answer

All prices on ultraTravelSim are displayed in USD. Your bank may apply their own currency conversion rates if you're paying from a non-USD account.

Question 26

My eSIM is installed but I have no data connection

Accepted Answer

This is almost always because data roaming is not enabled. Go to your device's cellular/SIM settings, select your eSIM, and make sure Data Roaming is turned ON. Also verify your eSIM is set as the active data line. See the 'Enable Data Roaming' section above for step-by-step instructions.

Question 27

My eSIM shows "No Service" or "No Network"

Accepted Answer

First, ensure data roaming is enabled. Then try toggling Airplane Mode on and off. If the issue persists, go to Settings > Cellular > Network Selection (iPhone) or Settings > Connections > Mobile Networks (Samsung) and try manually selecting a network from the available list.

Question 28

My data connection is very slow

Accepted Answer

Try toggling Airplane Mode on and off to reconnect to the network. Check if you've exceeded your data plan limit (throttling may apply). Move to an area with better signal. You can also try manually selecting a different network operator in your device settings.

Question 29

My eSIM has disappeared from my device

Accepted Answer

This can happen after a software update or factory reset. Try restarting your device first. If the eSIM profile is gone, you'll need to reinstall it using your QR code. Contact support if you need a replacement QR code.

Question 30

I can't install the eSIM / QR code isn't working

Accepted Answer

Make sure you have a stable Wi-Fi connection. Ensure your device supports eSIM and is carrier-unlocked. Try restarting your device and scanning again. If the QR code has been used the maximum number of times, contact support for a new one.

Question 31

I accidentally deleted my eSIM profile

Accepted Answer

Don't worry! Contact our support team and we can issue a replacement QR code. Have your order number ready so we can locate your purchase quickly. Note that this may use one of your available installation attempts.

Help Center

Contents

Enable Data Roaming

Getting Started

eSIM Setup & Installation

Roaming & Coverage

Data Usage & Plans

Billing & Payments

Troubleshooting

Step-by-Step Guides

How to Install Your eSIM

How to Activate Your eSIM

How to Enable Data Roaming

How to Check Remaining Data

How to Switch Between SIMs

Still Need Help?